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FAQ

Why choose to go to a Licensed Massage Therapist?

A Licensed Massage Therapist is a professional who has studied and has gone though strict and extensive training from an accredited college and has knowledge in Anatomy and Kinesiology, Myology, Neurology, Pathology and other medical/ health related subjects. Their training allows them to create an individualized treatment plan based on your goals and needs. An LMT has met certain standards and requirements as mandated by the state and must pass a state board exam in order to practice and engage in the profession.

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I've never had a massage before. What should I do to prepare and what happens during and after the session?

*It is recommended that you not eat  1 hour before your session. It's also a good idea to stay hydrated. 

*Please come in showered and clean.

*If it's your first time to Restorative Massage NY, please fill out a short intake form and let your therapist know of any medical/ health or allergy concerns. 

* In the session room, you will be asked to disrobe up to the level of your comfort. Be assured that you will be completely draped  to keep you warm and comfortable and only the area that's being worked on will be undraped. Your privacy and modesty will be preserved throughout the session.

*During the session, you may go into a dream like zone. It is encouraged that you give feedback about the pressure. Should you feel pain or discomfort when a particular area is being worked on, please feel free to say something. Your feedback is valued.

*After the session, it is important that you take your time getting up and off the table. The massage therapist will leave the room so you can get dressed and will be waiting for you outside with water. 

 

Do you go to people's homes or work place?

At this time, we only go to locations with table already in the home. 

 

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Policies

*We require a credit card to book and hold the appointment. 

*If for any reason you need to change, reschedule or cancel your appointment, please call or text 24 hours in advance. Appointments canceled with less than 24 hours notice will be charged a $50 cancellation fee. If a client fails to show up for their appointment, client will be charged the full amount of the service. 

*You will receive a 24 hour confirmation text and/or call prior to your appointment.

*Please arrive 5-10 minutes early so we can start on time. All sessions start and end on time.

*If you are running late, your session may be shorter, and will only receive the time remaining on your session.

*During session, client is fully draped; Only the area that is being worked on will be undraped to preserve their privacy and modesty.

*Clients are expected to complete an intake form and fill out an accurate medical history. 

*We have a zero tolerance policy for inappropriate conduct or sexual harrassment. If the therapist's safety is compromised, session will end immediately. You are still responsible for and will be charged the full payment of service.

 

Payment Method

*Cash, Venmo, Zelle

Credit card plus applicable tax

 

 

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